Newly redeveloped ready to help West Australians navigate government services online

Office of the Government Chief Information Officer

On Monday 5 February 2018, the Hon. Dave Kelly MLA, Minister for Innovation and ICT launched the newly redeveloped website.

The website is a single-point entry to government online services. The redeveloped site will provide better accessibility to government online information and services through improved search and navigation functions and a simplified design.

Mr Giles Nunis, Government Chief Information Officer, said the website has been redeveloped to enable the community to have one view of government, prioritising accessibility and function over design.

‘The vision throughout the development of this website was to make it easier to find and use government information and online services, from any device, anywhere, at any time’, Mr Nunis said.

Mr Nunis added, ‘the website currently links to over 600 government online services and information, with more to be added over time. It also provides the platform required to deliver a suite of future digital services such as the consolidation of government websites, and the delivery of seamless digital services that will allow people to interact with multiple agencies using a single sign in’.

As part of the commitment to create a WA citizen-focussed site, in December 2016, the Office of the Chief Information Officer (OGCIO) released a test website ‘Alpha’ to collect user feedback.

Mr Stuart Gibbon, Executive Director of ICT Strategy and Delivery said that many of the community comments from Alpha centred around accessibility issues, requesting the site be inclusive of the needs of all West Australians.

‘In response to community feedback, the website was deliberately simplified with minimal graphics to allow for easy browsing in case of poor internet connectivity. Additionally, the website has undergone extensive accessibility testing and aims to comply with Web Content Accessibility Guidelines (WCAG 2.0) level AA standard’, said Mr Gibbon.

Mr Gibbon added, ‘as part of the development process, a cross agency User Experience Working Group was consulted throughout the process to ensure the needs of government agencies were met, which was a great example of cross-agency collaboration.’ The group comprises of the Department of the Premier and Cabinet, Department of Communities, Synergy, WA Museum, Department of Primary Industries and Regional Development, Department of Planning, Lands and Heritage and the Department of Local Government, Sport and Cultural Industries.

The website design is available for agencies to use and complements the Digital Services Policy Framework which provides the Common Website elements agencies are required to include.

Work will continue to add more services, and improve accessibility and search features. Users are encouraged to visit the site and provide feedback to the OGCIO to guide ongoing development.

The new website was developed by the OGCIO and is a key deliverable of the Digital WA Strategy.