Professional Administration Skills

ATI-Mirage Training and Business Solutions

Event outline

A successful administrative professional has a wide variety of skills, characteristics and qualities which underpin their capacity to contribute in their role.
Administrative professionals are expected to support an increasing number of executives and managers by completing tasks in a timely manner, juggling multiple priorities, thinking ahead, influencing and communicating effectively.


  • Welcome
  • Course objectives and personal objectives

Core competencies of professional administrators

  • What makes a professional administrator?
  • Identify your core competencies
    • Adaptability,
    • Organisation,
    • Proactive,
    • Communication skills,
    • Customer service,
    • Business understanding,
    • Team player,
    • Computer/technical skills,
    • Judgement
  • Image awareness

Planning and scheduling

  • Time management
  • Prioritising with multiple reporting lines
  • Setting and managing expectations
  • Making your one-on-one meetings work
  • Managing up
  • Business understanding

Customer and client service

  • Internal and external customers
  • Listening skills
  • Telephone skills
  • Build your assertiveness to deal with difficult behaviours

Communication and influencing skills

  • Projecting confidence
  • Positive language – Tact and diplomacy
  • Effective emails
  • Gatekeeping

What's next

  • Extra resources
  • Actions

Learning outcomes

  • Interact professionally with customers and staff
  • Work effectively within a team
  • Willingly provide back up support for co-workers while actively supporting organisational/ departmental goals
  • Promptly respond to requests with accuracy and courtesy
  • Demonstrate an awareness of business principles and commercial realities
  • Use high quality, professional oral and written skills to project a positive image
  • Use time management techniques for productivity
  • Appropriately act as a gatekeeper.

This course requires no previous training or experience.

Course duration
1 day

Dates & registration

There are no dates listed for this event.

Provider information

We are committed to providing Government organisations and individuals with the tools they need to thrive. We are a proudly West-Australian owned company dedicated to keeping learning real. 100% quality guarantee with over 180,000 people trained.