Professional Administration Skills
A successful administrative professional has a wide variety of skills, characteristics and qualities which underpin their capacity to contribute in their role.
Administrative professionals are expected to support an increasing number of executives and managers by completing tasks in a timely manner, juggling multiple priorities, thinking ahead, influencing and communicating effectively.
- Course objectives and personal objectives
Core competencies of professional administrators
- What makes a professional administrator?
- Identify your core competencies
- Communication skills,
- Customer service,
- Business understanding,
- Team player,
- Computer/technical skills,
- Image awareness
Planning and scheduling
- Time management
- Prioritising with multiple reporting lines
- Setting and managing expectations
- Making your one-on-one meetings work
- Managing up
- Business understanding
Customer and client service
- Internal and external customers
- Listening skills
- Telephone skills
- Build your assertiveness to deal with difficult behaviours
Communication and influencing skills
- Projecting confidence
- Positive language – Tact and diplomacy
- Effective emails
- Extra resources
- Interact professionally with customers and staff
- Work effectively within a team
- Willingly provide back up support for co-workers while actively supporting organisational/ departmental goals
- Promptly respond to requests with accuracy and courtesy
- Demonstrate an awareness of business principles and commercial realities
- Use high quality, professional oral and written skills to project a positive image
- Use time management techniques for productivity
- Appropriately act as a gatekeeper.
This course requires no previous training or experience.
Dates & registration
There are no dates listed for this event.