Professional Workplace Behaviours

ATI-Mirage Training and Business Solutions

Event outline

Overview

When you are new to the workforce, understanding and demonstrating behavioural code of conduct helps you to present yourself and act in a professional and appropriate manner. Ideal for graduates or people entering the workforce, this course provides tips and know how to develop a positive impression and reputation.

For a refresher in your workplace, and to help leaders/managers embed professional workplace behaviours, contact our Client Solutions team who can tailor for your organisation.

Content

Professional conduct

  • Why is professional conduct important?
  • What is a professional code of conduct?
  • Current trends in business professionalism

Creating I.M.P.A.C.T.

  • Integrity - what it is, how to demonstrate it
  • Manners - what are good manners?
  • Presentation - professional appearance
  • Attitude - develop a 'can do' attitude
  • Consideration - it's not all about you
  • Tact - develop diplomacy

Professional communication

  • What is professional communication?
  • Making introductions
  • Networking skills - get to know others and engage in conversation
  • Develop listening skills
  • Tips for the telephone
  • Tips for written communication
  • Cultural considerations

Action plan

  • Planning to apply knowledge and skills at work

Learning Outcomes

  • Use IMPACT to assess your professional conduct
  • Employ techniques to introduce people correctly
  • Apply effective networking techniques
  • Convey a professional image while using the telephone
  • Write effective, professional emails with a clear purpose and outcomes
  • Recall factors to consider when communicating with people from other cultures

Prerequisites

This course requires no previous training or experience

Course duration

1 day

Dates & registration

Fri 25 Oct 2019 Perth (Metro)

Time:
8:30 am start to 3:30 pm close
Venue:
ATI-Mirage, Cloisters, Level 1, 863 Hay Street, Perth
Costs:
Special Government Price: $495 + GST per person. Includes:   Interactive, practical and hands on learning, take home resource workbook, post course Coach Line, post course follow-up, morning and afternoon refreshments and a delicious café lunch.  Small groups for maximum impact.   Enjoy Perth’s best CBD training centre.   Always great value.  Real People, Real Conversations, Real Results. Thank you for supporting WA business.
Register at:
Contact:

Crystal Chaplin
0892189059
admin@ati-mirage.com.au

Tue 3 Dec 2019 Perth (Metro)

Time:
8:30 am start to 3:30 pm close
Venue:
ATI-Mirage, Cloisters, Level 1, 863 Hay Street, Perth
Costs:
Special Government Price: $495 + GST per person. Includes:   Interactive, practical and hands on learning, take home resource workbook, post course Coach Line, post course follow-up, morning and afternoon refreshments and a delicious café lunch.  Small groups for maximum impact.   Enjoy Perth’s best CBD training centre.   Always great value.  Real People, Real Conversations, Real Results. Thank you for supporting WA business.
Register at:
Contact:

Crystal Chaplin
0892189059
admin@ati-mirage.com.au

Provider information

We are committed to providing Government organisations and individuals with the tools they need to thrive. We are a proudly West-Australian owned company dedicated to keeping learning real. 100% quality guarantee with over 180,000 people trained.