Chamber of Commerce and Industry of Western Australia

Business Process Modelling

Chamber of Commerce and Industry WA

Event outline

This course explores the need for modeling business processes, how process modeling is one part of a larger framework for achieving higher quality through Business Process Management, the essential steps to process modeling, and the critical success factors for making the effort successful.

The most common process modelling standards are covered, assuring you the maximum applicability to your environment. This course also provides valuable facilitation tips and techniques to ensure that your modelling sessions stay focused and are viewed as successful by all involved.


  • Business Process Modeling (BPM) Concepts
    • Business Process Management Framework
    • Benefits of Process Modeling
    • How process models are used
    • Supporting Business Objectives
    • Types of Process Models
  • Framing the Process
    • Discussion
    • Process Terminology
    • Exercise
    • Staying focused during process mapping
    • Preparation for modeling/elicitation sessions
    • Roles and responsibilities of key stakeholders
    • Importance of process scope and techniques to prevent process scope creep
    • Pre and post-conditions
    • The Scope Diagram
    • The Supplier/Input/Process/Output/Customer (SIPOC) Chart
    • Introduction to case study and workshop
    • Using Variations Lists to help frame processes
    • Workshop
  • Process Mapping
    • Definition of a process map
    • Process mapping notation
    • Developing scenarios
    • Primary and alternate paths
    • Swim lanes; a different view of a process map
    • Three-part workshop
  • Refining Process Maps
    • Frequently found mapping problems and how to correct them
    • Inputs and outputs: to show or not to show
    • Supporting process details in text
    • Workshop
  • Effective Facilitation Techniques for Process Modeling
    • Facilitating process mapping sessions
    • Process Mapping roles
    • Partnership between Facilitator and Scribe
    • Setting the stage with participants
    • Eliciting What vs. How
    • Facilitation Tools and Techniques
    • Facilitation Tips
    • Workshop: Preparing for a Process Modeling Facilitation
  • UML and BPMN notation
    • Activity diagrams, a different type of process model
    • Purpose of UML Activity Diagrams
    • UML Notation Equivalents to ISO
    • Purpose of BPMN notation
    • BPMN Equivalents to ISO
    • Additional BPMN symbols and their uses
    • Tips for working with multiple standards
    • Workshop
  • Process Maps in Requirements
    • Concurrent business modeling for complete requirements
    • Balancing data and process
    • State transition model
    • Interaction model
    • Workshop
  • Automation and Enterprise Process Modeling
    • Managing Business Processes and Automation
    • Identifying and organizing processes
    • Hierarchy function/process model
    • Value Chain models
    • Workshop
  • Appendix
    • Bibliography
  • Handouts
    • Process Modeling Symbols Booklet
    • Exercise Example Solutions

What will I need to bring?

Nothing. CCI will supply all course material for you to confidently complete your training. CCI will also supply morning tea, afternoon tea and lunch at one of our preferred external venues. (Please advise our staff of any special dietary requirements five working days prior to the commencement of the course.)

Parking Details:

Limited parking may be available in the CCI building. Additional parking is available at Nelson Crescent car park off Plain Street (behind Queens Gardens). There is also a free Red Cat Bus that stops outside the CCI building -please alight at Stop 30: Queens Gardens.

How do I become a CCI member?

Interested in becoming a CCI member? Contact our membership department 1300 4 CCIWA (1300 4 22492).


2 days


9:00am - 4:30pm

Dates & registration

There are no dates listed for this event.

Provider information

CCI Learning Solutions provide public schedule, onsite and tailored learning solutions for businesses and individuals. Our programs are designed to provide participants with practical skills, knowledge and tools to enhance workplace performance.