Chamber of Commerce and Industry of Western Australia

Core Skills for Frontline Staff

Chamber of Commerce and Industry WA

Event outline

The course is designed to provide the skills of managing workload, time management and assessing priorities, effective communication and building rapport - including professional telephone techniques and email - as well as assertiveness and dealing with difficult people and situations.

Upon completion of this course participants should be able to:

  • Have an understanding of their own communication style and how that is viewed by others
  • Deal effectively with difficult people and situations
  • Resolve conflicts in a professional manner
  • Distinguish between assertive, aggressive and submissive behaviour
  • Express their views confidently to others

This course is designed for:
Frontline staff in the areas of customer service as well as others who communicate with their customers and clients by phone.

Duration and course time:
1 day, 9.00am - 4.30pm (8.45am registration)

Dates & registration

There are no dates listed for this event.

Provider information

CCI Learning Solutions provide public schedule, onsite and tailored learning solutions for businesses and individuals. Our programs are designed to provide participants with practical skills, knowledge and tools to enhance workplace performance.