Complaints Management Conference
This conference will be a practical, interactive and informative opportunity to share and gain experience and knowledge of procedural fairness, natural justice, complaints handling systems and bullying.
People responsible for the management and/or investigation of workplace complaints, such as complaints managers, investigation consultants and human resources officers.
The Honourable Justice Nicholas Hasluck AM will speak about natural justice and procedural fairness and will invite audience discussion.
Acting Senior Commissioner Pam Scott, from the Western Australian Industrial Relations Commission, will discuss contemporary issues about bullying in the workplace and will answer questions from the audience.
Members of the Professional Standards and Conduct Unit at Curtin University will conduct workshops about:
- complaints handling systems and trends
- interview techniques
- conflict minimisation.