ipaa ipaawa

Public Sector Efficiency

Institute of Public Administration Australia WA

Event outline

In a frugal environment, finding creative and effective measures that improve public sector efficiency is ever more critical.

In May as the W.A. state budget continues to take hits from all directions, our session explores two well-developed approaches to organisational efficiency. Design-thinking and Six Sigma, borrowed from the private sector, are already employed successfully in some areas of the public service across Australia.

IPAA’s 2014 paper on public sector innovation highlighted the importance of design-thinking, “Developing ‘frugal innovations’ in a context of resource constraints is much more likely through ‘out of the box’ thinking and design thinking approaches”. Read more here»

Beyond out-of-the box thinking, a deep analytical approach to business process improvement has yielded efficiency in large corporate organisations such as Motorola and General Electric over nearly three decades. The process is known as ‘Six Sigma’ and has gained a following among early adopters in the Western Australian public sector.

Join us on the 4th of May to hear from respected and well-informed presenters for a timely session that will leave you with a deeper understanding of these valuable tools.


  • Public sector efficiency
  • Design-thinking
  • Six Sigma
  • Business process improvement
  • Innovation


Maryann Hazard
Co-founder and Director, More Than Ideas

Richard Wiles
Director Institutional Banking and Markets, Commonwealth Bank

Richard leads CBA’s Health, Education and Government Team in Western Australia and has over 20 years’ experience in Banking & Finance in Australia and the UK. Richard is trained in Design Thinking methodology, has completed Stanford University’s Tools of Innovation course and has facilitated design thinking sessions for clients around Australia and overseas.

Marilyn Martinick
Senior Manager Process Transformation, Bankwest

Marilyn Martinick, Senior Manager Process Transformation, Bankwest
Marilyn is a Six Sigma Black Belt with 15 years operational excellence experience gained in multiple countries (Luxembourg, United Kingdom, Singapore, Australia) across finance services and intellectual property industries leading transformational changes and Six Sigma Black Belt deployments.

Dates & registration

There are no dates listed for this event.

Provider information

Western Australia's Institute of Public Administration is a not-for-profit professional association for the public sector. We offer opportunities for sharing and learning through our range of events, training courses and networking opportunities.