Effective Influencing and Persuasion Skills

New Horizons Learning Centre Perth

Event outline

Overview:
All of us need to influence or persuade someone at some stage in life. In the workplace, influence and persuasion skills are everyday necessities; crucial to achieving business outcomes. Without good influencing techniques managers use force and coercion, team members can get into conflict and lower productivity and sales, and customer service staff can lose customers.

Through this workshop, you will begin to demystify the behaviours of great influencers. You will learn techniques to constructively influence and persuade others whilst keeping the relationship intact. You will also have the opportunity to practice with an experienced facilitator at hand to assist. Finally, you will leave with an action plan to help you continue to use these important skills.

Target Audience:
This course is intended for anyone for whom influencing and persuading others in the workplace is important, including:

  • Leaders
  • Managers
  • Salespeople
  • Negotiators
  • Team Members

Key Participant Benefits:

  • Understand the difference between influence, persuasion and manipulation
  • Develop effective techniques for influence and persuasion
  • Practice these skills
  • Become more confident of your ability to influence and persuade

Key Business Benefits

  • Boost productivity through time saving, ease of management and getting the ‘right’ messages across
  • Strengthen staff trust and engagement
  • Enhance capability of winning business
  • Create a better feeling and stronger organisation

Outline:
Session 1: Course Overview

  • Objectives

Session 2: Understanding Persuasion and Influence

  • How Persuasion Works
  • Exercise
  • Further Refinement
  • Exercise
  • Influencing, Persuading or Manipulating?

Session 3: Preparing to Persuade or Influence

  • Pushing and Pulling
  • Values
  • Communicating with Confidence
  • Frame of Reference

Session 4: Getting Off on the Right Foot

  • Building Rapport
  • Matching and Mirroring
  • Pacing
  • Leading

Exercise: CAP (Cumulative Action Plan)

Session 5: Refinement Tactics

  • It’s FAB!
  • Putting it Together
  • An Alternative
  • Teflon Manoeuvre

Session 6: Using Stories to Effect

  • The Importance of Story
  • A good technique for storytelling
  • Storytelling Tim
  • Debrief

Session 7: Some Words Make a Difference

  • Using Neuro Linguistic Programming
  • Understanding Common NLP Terms
  • Embedding Positive or Negative Commands
  • Exercise: Rewriting positively
  • Other words to avoid
  • Empathy
  • Covering your “but”
  • How to say “No” and set limits
  • Influencing Outcomes

Exercise: Re-CAP (Resultant Cumulative Action Plan)
Recommended Reading List

Dates & registration

There are no dates listed for this event.

Provider information

New Horizons Perth is a training provider based in the Perth CBD. All trainers must have a Certificate IV in Training and Assessment, at least two years group training experience and industry experience.