Dealing With Difficult People in the Workplace
The most difficult aspect in any company, small, big, old, or new, is often the management of individuals. In most cases, the hardest businesses to handle are those which rely heavily on client relations and those that require a great number of workers to operate. Many facets of business can be controlled or predicted except the capriciousness of people. In actuality, the father of quality management, Edward Deming, is quoted to have stated that "individuals can face almost any problem except the problem of people". People can deal with almost anything in their own lives it seems, from sickness, the loss of a job, declining business, and even natural disasters. The one thing that individuals cannot seem to address is difficult people in their lives and on the job.
During this one-day session, you will teach participants:
- How their attitudes and actions impact others
- New and effective techniques for dealing with difficult people
- Coping strategies for dealing with difficult people and difficult situations
- The Way to identify times when they have the right to walk away from a difficult situation
- Techniques for Managing and Dealing with Anger
- More modules for dealing with difficult people custom group coaching
Dealing with Difficult People Training Summary
Some people just seem to have a gift for getting along with other people. It looks like second nature for them to have the ability to diffuse conflicts and to control difficult situations. By analysing and internalising basic methods and skills, you too will have the ability to master the art of handling difficult people and be able to make a difficult situation work to your benefit. This training session will equip you with the essential skills, techniques, and mindset you'll need in order to be able to manage yourself in difficult situations. It will also boost your proficiency in advanced communication skills so you may be able to bridge any gap, build rapport, and diffuse conflicts rather than adding fuel to the fire. Different personality and behavioral types are also discussed so that you may find it easier to get a read on people and be able to provide solutions suited to each behavioral type. This training session will be invaluable to you if you're in touch with individuals on a day to day basis as it will equip you with the knowledge and the skills that you need in order to be able to smooth transaction processes and any interaction that you might have throughout the day. This particular training session will open your eyes to the ways that you may personally be contributing to these issues in the office and in your personal life and will give you some tips and advice on how you can adopt certain strategies to counter these problems.
Dates & registration
There are no dates listed for this event.