Advanced Skills for PA's and Executive Assistants

Advanced Skills for PA's and Executive Assistants

pdtraining

Event outline

The pd training Advanced Skills for Personal Assistants (PA's) and Executive Assistants training course provides personal and executive assistants with a clear understanding of the range of important functions they fill, and exposes participants to the the tools and techniques that allow them to be more effective in their role.

In this course, you will learn a range of practical skills and techniques that will empower you to portray professionalism in this supporting role and teach you a range of techniques that will improve your abilities - from arranging and controlling meetings, professional business writing skills, time management skills, managing upwards, social media management, handling commercially sensitive information and much more!

Course Outline

Advanced Skills for PA's and Executive Assistants Training Course - Lesson 1:
Introduction

  • Workshop Objectives Explained

Advanced Skills for PA's and Executive Assistants Training Course - Lesson 2:
Understanding Your Manager

  • Identify and Adapt to Their Style
  • Anticipating Your Manager's Needs
  • Defining Your Key Responsibilities
  • Know When to Take the Initiative
  • Case Study Review

Advanced Skills for PA's and Executive Assistants Training Course - Lesson 3:
Administration Skills Review

  • Emotional Intelligence
  • Required Business Knowledge
  • Managing the Office Environment
  • Active Listening Skills Review
  • Case Study Review

Advanced Skills for PA's and Executive Assistants Training Course - Lesson 4:
Managing Your Time

  • Managing Your Calendar
  • Managing Last Minute Change
  • Working in a Team Environment
  • Urgent Tasks vs Important Tasks
  • Case Study Review

Advanced Skills for PA's and Executive Assistants Training Course - Lesson 5:
Managing Effective Meetings

  • Agenda Templates
  • Minute Taking
  • Meeting Time Management
  • Formal vs Informal Meetings
  • Case Study Review

Advanced Skills for PA's and Executive Assistants Training Course - Lesson 6:
Essential Skills Part 1

  • Email Etiquette
  • Using Office Equipment
  • Using Software Applications
  • Effective Business Communications
  • Case Study Review

Advanced Skills for PA's and Executive Assistants Training Course - Lesson 7:
Essential Skills Part 2

  • Phone and Voicemail Protocol
  • Effective Business Writing
  • Conducting Internet Research
  • Case Study Review

Advanced Skills for PA's and Executive Assistants Training Course - Lesson 8:
Effective Gatekeeping Skills

  • Essential Filtering Questions
  • Saying No Politely
  • Managing Difficult Callers
  • Case Study Review

Advanced Skills for PA's and Executive Assistants Training Course - Lesson 9:
Staying Organised

  • Prioritisation Rules
  • Set Realistic Goals
  • Planning Ahead
  • Keeping the Pace
  • Case Study Review

Advanced Skills for PA's and Executive Assistants Training Course - Lesson 10:
Managing Sensitive Information

  • Confidentiality Explained
  • Discretion and Diplomacy
  • Data Security Explained
  • Managing Uncomfortable Scenarios
  • Case Study Review

Advanced Skills for PA's and Executive Assistants Training Course - Lesson 11:
More Advanced Skills

  • Basic Project Management Skills
  • Interacting at Trade Shows/Conferences
  • Managing Client Interaction
  • Social Media Management
  • Case Study Review

Advanced Skills for PA's and Executive Assistants Training Course - Lesson 12:
Course Wrap Up

  • Words from the Wise
  • Lessons Learned

Dates & registration

There are no dates listed for this event.

Provider information

pd training is an Australian-owned, international training and professional development and services organisation, with approximately 400 specialist trainers across Australia, delivering thousands of courses each year in our 16 areas of specialty.