Business Etiquette Training Course

Business Etiquette Training Course


Event outline

Course Overview

The PD Training Business Etiquette training course will improve your staff's understanding of exactly what professional etiquette is, and with some customisation, introduce them to the expected levels of etiquette in your organisation. As participants, your staff will learn how to conduct themselves more professionally, communicate more effectively and acquire the tools to create that all important first impression.

Skills covered in this 1-day professional development course include memorisation techniques, conducting oneself at meetings and work-related functions, email and telephone etiquette tips, business writing rules, dressing for success and more.

Learning Outcomes

  • Understand why business etiquette matters and how to improve business etiquette culture
  • Understand the three components of business etiquette - appearance, communication, and behaviour
  • Know how to make a great first impression and how to dress appropriately
  • Understand how to read body language
  • Understand the intricacies of introducing people in business contexts and how to remember
  • people’s names
  • Understand the art of conversation both in person and on the phone
  • Understand how your personal style influences how you communicate
  • Know the right way to behave online in a business context
  • Explore the do's and don'ts of email etiquette
  • Explore the business etiquette of different cultures and countries
  • Know how to behave in business social contexts
  • Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people

Course Outline

Lesson 1
Do Manners Matter?

  • The Case for Business Etiquette
  • The ABC of Business Etiquette
  • Reflection

Lesson 2
How To Make An Impression

  • First Impressions do Count
  • Nothing to Wear?
  • Grooming
  • Body Language
  • Reflection

Lesson 3
The Personal Touch

  • Introduction Etiquette
  • The Hand Shake
  • Polite Conversation
  • Personal Style
  • Reflection

Lesson 4
Netiquette – Manners In The Online World

  • Civility on the Internet
  • Email Etiquette
  • Social Media Etiquette
  • Reflection

Lesson 5
Global Business Etiquette

  • Global Business
  • Understanding Particular Cultures
  • Reflection

Lesson 6
Social Business Etiquette

  • Hosting or Attending?
  • Awkward Dining Moments
  • Which fork?
  • Socialising After Hours
  • Marking Employee Events
  • Reflection

Lesson 7
Dealing With Challenges Professionally

  • Personal Issues
  • Difficult People
  • Ethical Dilemmas
  • Reflection

Lesson 8

  • Create an Action Plan
  • Accountability = Action

Dates & registration

Mon 18 Nov 2019 Perth (Metro)

9:00 am start to 4:30 pm close
Level 1, 863 Hay Street Perth WA 6000
$660+GST per person. Cost includes: Pre-course personality profiling, comprehensive course manual, a highly interactive, hands-on training course, cafe lunch, morning and afternoon tea, post-course follow-up including e-learning and skills booster emails.
Register at:

Fraser MacFarlane
1300 121 400

Provider information

pd training is an Australian-owned, international training and professional development and services organisation, with approximately 400 specialist trainers across Australia, delivering thousands of courses each year in our 16 areas of specialty.