Communicating Across Cultures Training Course

Communicating Across Cultures Training Course

pdtraining

Event outline

Course Overview

The pdtraining Communicating Across Cultures training course will provide your employees with the skills to communicate more effectively and do business with people from different cultures.

This practical course will teach your staff how to remove cultural barriers for trade and increase their effectiveness in a global marketplace.

Change the way your staff communicate and book you Communicating Across Cultures training course today. 

Learning Outcomes

  • Understand the importance in recognising key cultural differences when doing business
  • Learn how to communicate effectively and appropriately with people from different cultures
  • Gain insight into cultural differences within business protocol
  • Learn how to create and manage high-performing, cross-cultural teams
  • Gain practical strategies for conducting successful multicultural negotiations
  • Learn how to analyse cultural differences to successfully resolve cross-cultural issues
  • Become a more effective communicator in a global business environment

Course Outline

Introduction
Course Objectives

Lesson 1
Section 1: Communicating Across Cultures

  • TOPIC A – Recognise Cultural Differences
    • Role of Status in Different Cultures
    • The Role of the Individual
    • High-Context and Low-Context Cultures
    • How to Recognise Cultural Differences
    • Discovery Activity 1-1 Respecting Differences in Status
    • Discovery Activity 1-2 Respecting Differences in Status
  • TOPIC B – Communicate in Other Cultures
    • The Role of English in Business Relations
    • Discovery Activity 1-3 Communicating in Other Cultures
    • Discovery Activity 1-4 Communicating in Other Cultures
  • TOPIC C – Follow Business Protocol in Other Cultures
    • Role of the Translator
    • Time Expectations
    • How to Follow Business Protocol in Other Cultures
    • Discovery Activity 1-5 Following Business Protocol in Other Cultures
    • Discovery Activity 1-6 Following Business Protocol in Other Cultures
  • TOPIC D – The Written Laws and the Unwritten Laws
    • Getting to Know Legal and Social Laws
    • Learning their Greetings and Partings
    • Taking Hints from Nonverbal Communication
    • Cultural Diversity within a Country
    • Physical Contact
    • Lesson 1 Follow–up

Lesson 2
Section 2: Working with Other Cultures

  • TOPIC A – Work in Teams in Other Cultures
    • Decision Making
    • Discovery Activity 2-1 – Working in Teams in Other Cultures
    • Discovery Activity 2-2 Working with Teams in Other Cultures
  • TOPIC B – Negotiate in Other Cultures
    • Types of Negotiation
    • Discovery Activity 2-3 – Negotiating in Other Cultures
    • Discovery Activity 2-4 – Negotiating in Other Cultures
  • TOPIC C – Resolve Conflict in Other Cultures
    • How to Resolve Conflict in Other Cultures
    • Discovery Activity 2-5 Resolving Conflict in Other Cultures
    • Discovery Activity 2-6 Resolving Conflict in Other Cultures
  • TOPIC D – Uses of Small Talk in a Multicultural Setting
    • Exploring a Culture through Arts and Sciences
    • Small Talk for Establishing Relationships
    • Use of Small Talk for Establishing Relationships
    • Small Talk for Gaining Comfort Level
    • Course Wrap–Up

Dates & registration

There are no dates listed for this event.

Provider information

pd training is an Australian-owned, international training and professional development and services organisation, with approximately 400 specialist trainers across Australia, delivering thousands of courses each year in our 16 areas of specialty.