Email Etiquette Training Course

Email Etiquette Training Course

pdtraining

Event outline

Course Overview

In this age of fast changing technology, email is the preferred and often most efficient form of business communication.  Yet many organisations overlook the etiquette framework that should be in place when using this very important business communications tool.

The pd training Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more.  Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.

Learning Outcomes

  • Develop a heightened awareness of the potential perils of digital communication
  • Master effective email structures to achieve clarity and successful communication
  • Learn to write for the reader, starting with effective subject lines
  • Make the most of 'email estate'
  • Carefully consider the email recipients
  • Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
  • Perfect grammar because it matters
  • Format messages for readability
  • Learn to write professionally and brand Broadcast emails
  • Learn to avoid senders regret by proof reading
  • Understand the concept of 'netiquette'
  • Master the inbox using some core principles and email functions

Course Outline

Lesson 1
Introduction

  • Evaluate Your Email Usage
  • Workshop Objectives

Lesson 2
Introduction to Email Etiquette

  • Email is Never Secure
  • Big Brother May be Reading Your Email
  • Productivity is Lost When Cyber-Slackers Log-on
  • Email Misuse and Abuse May Get You Fired
  • Email Can be Embarrassing
  • Email Abuse Impacts Revenues and Reputations
  • Email is Easily Misinterpreted

Lesson 3
Create Structure for Success

  • Forward-To-CC-BCC
  • Urgent
  • ! High Importance vs Low Importance
  • Subject
  • Salutation
  • Introduction – Body – Conclusion
  • Signature
  • Draft
  • Time Delays

Lesson 4
Rules of Thumb

  • Effective Subject lines: Tell Me What You Need
  • One Page View Only
  • Average 15 Words per Sentence
  • As Short as Possible – Avoid Extra Words
  • 2 – 3 Lines per Paragraph Maximum

Lesson 5
Grammar Perfect

  • Using Spell Checker
  • Check for Simple Sentences
  • Use the Active Voice
  • Use of Punctuation
  • Use of Emoticons
  • Use of Text Talk

Lesson 6
Formatting your Email Message

  • Email Style
  • Writing the Email
  • Selecting Your Format Settings
  • Choose the Right Font
  • Select Appropriate Colours
  • Enhancing Readability
  • Avoid All Upper – or Lowercase Letters
  • Arranging Text into Vertical Lists
  • Sending Attachments with Care

Lesson 7
Broadcast Emails

  • Branding
  • Importance of Branding and Consistent Subject Headings

Lesson 8
Proofreading Does Pay

  • A Proofreading Primer
  • How Peer Review Can Help

Lesson 9
Polishing Your Cyber Manners

  • Watch your Cyber Language
  • Avoiding Sexist Language
  • Set the Right Tone
  • Dodging Conversational Pitfalls
  • Extinguishing Flames

Lesson 10
Netiquette Guidelines

  • Reviewing Netiquette Guidelines
  • Netiquette Guidelines for Managers

Lesson 11
Managing Email Overload

  • Controlling Your Inbox Clutter

Lesson 12
Examples

  • The Good
  • The Bad
  • The Ugly

Dates & registration

Mon 22 Jul 2019 Perth (Metro)

Time:
9:00 am start to 4:30 pm close
Venue:
Level 1, 863 Hay Street Perth WA 6000
Costs:
$660+GST per person. Cost includes: Pre-course personality profiling, comprehensive course manual, a highly interactive, hands-on training course, cafe lunch, morning and afternoon tea, post-course follow-up including e-learning and skills booster emails.
Register at:
Contact:

Fraser MacFarlane
1300 121 400
c.chappell@pdtraining.com.au

Wed 11 Sep 2019 Perth (Metro)

Time:
9:00 am start to 4:30 pm close
Venue:
Level 1, 863 Hay Street Perth WA 6000
Costs:
$660+GST per person. Cost includes: Pre-course personality profiling, comprehensive course manual, a highly interactive, hands-on training course, cafe lunch, morning and afternoon tea, post-course follow-up including e-learning and skills booster emails.
Register at:
Contact:

Fraser MacFarlane
1300 121 400
c.chappell@pdtraining.com.au

Provider information

pd training is an Australian-owned, international training and professional development and services organisation, with approximately 400 specialist trainers across Australia, delivering thousands of courses each year in our 16 areas of specialty.