Professional Development for trainees - Customer service excellence

Public Sector Commission

Event outline

The Public Sector Commission has developed a new initiative for supporting the traineeship program. The initiative aims to increase the skills and development of trainees in the public sector and provide an increased level of support to agencies that have employed a trainee.

Are you interested in developing your customer service skills? Keen to attend some professional development?

The Public Sector Commission is now offering some professional development workshops to increase your skills in providing exceptional customer service.

By the end of the program participants will be able to:

  • Understand the importance of Customer Service
  • Gain an overview of Communication skills
  • Demonstrate good listening skills
  • Importance of building relationships
  • Managing difficult customers

This workshop is available to all trainees within the public sector. 

Queries about the Professional development training session can be directed to Eloise Gordon on (08) 6552 8792 or email el.gordon@psc.wa.gov.au.

Dates & registration

There are no dates listed for this event.

Provider information

The Public Sector Commission brings leadership and expertise to the public sector to enhance integrity, effectiveness and efficiency. Many of the Commission’s courses and events are free for Western Australian public sector employees.