Professional Development for trainees - Emotional intelligence

Public Sector Commission

Event outline

The Public Sector Commission has developed a new initiative for supporting the traineeship program. The initiative aims to increase the skills and development of trainees in the public sector and provide an increased level of support to agencies that have employed a trainee.

Are you interested in developing your customer service skills? Keen to attend some professional development?

Emotional intelligence (EI) is the ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathise with others, overcome challenges, and defuse conflict.

Emotional intelligence impacts many different aspects of your daily life, such as the way you behave and the way you interact with others. Intellectual intelligence (IQ) isn’t enough on its own to be successful in life, it’s your EQ that will help you manage the stress and emotions faced on a daily basis.

The key skills of emotional intelligence can be learned by anyone, at any time, as we will illustrate through this interactive session.

By the end of the workshop participants will be able to:

  • Learn the definition of emotional intelligence
  • Understand what it means to be emotionally intelligent
  • Develop an awareness of the dimensions of EI
  • Work on your own EI development plan

This workshop is available to all trainees within the public sector.

Queries about the Professional development training session can be directed to Eloise Gordon on (08) 6552 8792 or email


Dates & registration

There are no dates listed for this event.

Provider information

The Public Sector Commission brings leadership and expertise to the public sector to enhance integrity, effectiveness and efficiency. Many of the Commission’s courses and events are free for Western Australian public sector employees.