Creative conflict resolution - Mediation Essentials

Solutions for Conflict

Event outline

Mediation can be used as a tool to resolve conflict, complaints and grievances and as a model to facilitate collaborative problem solving in organisations and communities.

This workshop is suitable for anyone who:

  • would like to expand their conflict management skills; or
  • is in a position where managing conflict is part of their role; or
  • attends tribunal or court mediation or conciliation processes; or
  • is responsible for managing complaints or grievances.

This workshop uses a combination of theory, group discussion, case studies, ancient self defence moves and music to achieve long-term learning.

Participants may provide details of a conflict scenario that they have managed for the opportunity to have the scenario incorporated into a case study or skills development activity.

Learning objectives

  • Introduction to the principles, process and skills of mediation
  • Develop mediation skills
  • Deal with conflict in a structured and objective way
  • Identify strategies to reduce the risk of litigation (workplace)
  • Maintain positive relationships during and after conflict resolution
  • Increase capacity to manage or resolve conflict effectively

Provider information

Solutions for Conflict has been providing mediation and conflict management services, facilitation and investigation services in a variety of areas including interpersonal, workplace, B2B, G2B, NFP and community for over 18 years. We also provide public and in-house training and workshops in mediation. Our trainer, Nicoletta Ciffolilli is a lawyer, nationally accredited mediator and CertIV qualified trainer.

Dates & registration

There are no dates listed for this event.

Provider information

We provide mediation and facilitation services, and training in mediation and conflict resolution. Our organisation was part of the CUA for training organisations. Our trainer, Nicoletta Ciffolilli is a lawyer, mediator and trainer.